Contact Us

& FAQ’S

theclayroomuk@gmail.com

text or call - 07938102062

(Sometimes our emails end up in spam folders)

Location

V22 Priory, Church Hill, Orpington, BR6 0HH

  • Close to Orpington Station and St Mary Cray Station, well connected by busses (zone 6)

  • Free parking in local roads within a 5 minute walk

  • 5 minute walk to Orpington High Street

  • Our studio is at V22, the building is home to multiple small creative businesses and studios. There are communal toilets, a communal seating area for tea and coffee, and we are next to a lovely park

  • Once you have booked a workshop or course, we will email you directions to help you find the studio

 

The Clay Room UK reserves the right to cancel classes and workshops if there are insufficient numbers.

In this circumstance we will do our best to offer an alternative or offer a full refund. 

Frequently Asked Questions

What should I wear?

  • Please wear old clothes and shoes. No sandals! If it is cold outside, please wear layers

Is there an age requirement?

  • 6 years plus for Private Lessons, 10 years plus for Taster Workshops and Courses

  • Everyone under the age of 18 must be accompanied by an adult

Cancellation Policy

To cancel your place on any course or workshop, notice of cancellation must be given by email to theclayroomuk@gmail.com 14 days prior to the start date.

  • If you cancel 14 days prior to the course or workshop start date, you will receive a full refund or you can reschedule your booking for a later date

  • No refunds will be given for cancellations made less than 14 days before the course or workshop.

  • We will try to fill your place if you cancel with less than 14 days notice, but if we are unable to fill your place, you will not be given a refund. You can offer your place to a friend or family member.

As a small business it can be really difficult to fill spaces last minute. Thank you for your understanding.

Gift Vouchers

Can I get a refund?

  • No - They are non-refundable, and they must be used before the expiry date

  • But you can change the date if you give at least 14 days notice or more

Do gift vouchers have an expiry date?

  • Yes - To avoid disappointment please do not wait until your gift voucher is about to expire

Can I extend the date on my voucher?

  • If your voucher is out of date by a week or two we will try to fit you in on the next workshop

What can I buy?

  • Gift vouchers can be made out for any monetary value or for a specific workshop or course

  • They are interchangeable between any workshop or course or private lesson

Can I change the choice of workshop on my certificate?

  • You can top up the amount with cash if you would like to use it on something more expensive

  • If the workshop you choose is cheaper than the specified gift certificate amount, no change will be given

Can I change the date that I have booked?

  • Yes - 14 days notice is required to change your booking.

What if I cancel with less than 14 days notice?

  • Private lessons - we will rearrange a new date for you. But please give as much notice as possible.

  • Clay taster workshops, Throwing taster workshops and Pottery courses, you will only be offered a new date if we are able to fill your place. If we are unable to fill your place you will lose you booking. Please give 14 days notice to ensure you do not lose your booking.

Prices

How much does a class or workshop cost?

  • All Up to Date Prices are listed on the Book Now page and specific Class Pages

  • The Book Now page is an interactive calendar that gives you all the dates of upcoming workshops and courses, where they are located, the times and prices

Throwing on the wheel

 What should I do before I attend?

  • Tie back long hair

  • Cut nails short - You cannot throw a pot with long / fake nails

Can I use the Pottery Wheel on the workshop I am booked on to? 

  • Yes – Clay Taster Workshops and Throwing Taster Workshops

I've been throwing for a long time, can you teach me?

  • Yes - I can help you refresh your skills on the wheel, suggest possible alternatives and help you problem-solve issues you are having

When do I get my finished pots?

  • Your work will need to be dried out, fired and then glazed, then fired a second time. It will be ready for you to collect in about 4 to 6 weeks

  • We will text you when they are ready to collect

Why does it take so long?

  • Depending on the temperature outside and inside the studio, your work can take a long time to dry out completely

  • It cannot go into the kiln before it is bone dry, it would explode

  • Once your work is dry, it will be a bisque fired to 1000oC which takes 48 hours

  • Your work will then be glazed, and then it will go in the next available glaze firing

  • The kiln will only be turned on once it is full, as this is best for the environment and the kiln

Will you contact me when my work is finished?

  • Yes, Cat or myself will text you once your work is ready to collect - Cat is our studio manager

Uncollected work

  • We will text you several times to collect your work. If you do not reply we will try emailing you

  • If work has been sat on the shelf for more than 3 months, we will assume you do not want it. To ensure your work is not thrown away, please text or email us so that we know you want it.

If you cannot find the answer to your question, please contact us.

Thank you!